Our team is here to help you

When you’re living with relapsing MS, know that you’re not alone. Biogen Support Services is here to help. As soon as you’re prescribed AVONEX, we can provide support with financial assistance, navigating insurance, learning more about your therapy, and supplemental injection training with a Nurse Educator.*

Call 1-800-456-2255 Monday-Friday from 8:30 AM to 8 PM ET. Hablamos español.


Biogen Support Coordinators

Once you’re prescribed AVONEX, you can get connected to a Biogen Support Coordinator who can help answer questions you may have. They’ll provide one-on-one phone support and are ready to help you throughout treatment. They’ll help you access resources you may need, including:

  • Helpful information throughout your time on AVONEX
  • Connections to financial and insurance assistance to help you access your medication
  • In-person or online events where you can learn from experts and people living with relapsing MS
  • Follow-up calls, if you’re interested, to check in and see how you are doing
  • If you are taking a Biogen injection therapy and need additional injection training, Biogen Support Coordinators can connect you with services to help 

Nurse Educators

Nurse Educators are registered nurses, working on behalf of Biogen, and many are MS-certified. They understand the challenges you may be facing and are ready to support you throughout your time on AVONEX. They’re available to:

  • Answer questions or provide information related to your relapsing MS and AVONEX
  • Offer additional injection training for you and your care partners. Injection training can be done either in your home or virtually depending on your preference

*Although Nurse Educators can be a great resource for you, it’s important to remember that your healthcare team is always your best source of information.

Call a Biogen Support Coordinator at 1-800-456-2255 Monday-Friday from 8:30 AM to 8 PM ET. Hablamos español.

To have a Biogen Support Coordinator or Nurse Educator contact you, consent is required. Please work with your healthcare provider to enroll in these services.

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